“Citizens want to quickly find and access the information they need and intuitively navigate and engage with their governments,” said Tom Nieto, Chief Operating Officer at Accela. Once the improvement location permit has been issued, the structural permit can be obtained. Appointments are required to access services in person, with the exception of the City's Customer Service Center on the Monroe level of City Hall. Accela, the leading provider of cloud-based regulatory and service delivery solutions for government, today announced its new SaaS Premium Citizen Experience powered by OpenCities, designed to create an intuitive digital front door for vital citizen services. If you are not yet registered in Community, please create an account. Copyright 2015 State of Michigan • Click on the “Licenses” tab. For Customer Support and Community inquiries, please visit the Accela Success Community, our one-stop-shop for Customer Support access.. CA Residents - Review and exercise your privacy rights here. Monday – Friday: 4:00 a.m. – 6:00 p.m. PT Ph: (888) 722-2352, ext. Visitors to all City buildings are required to follow health guidelines and wear a face covering. Accela Customer Support. Please select whether you are registering as an individual or as an organization (business) and enter your contact information. To apply, simply go online to the Citizen's Access Portal, fill out and submit the Class 1 Improvement Location Permit Application, along with all required documentation. This was done to help the city replace its aging systems, to automate its manual processes and digitize the many paper forms staff had to review on a daily basis. Setting up an account now will save questions and possible delays at renewal time. PLEASE NOTE: For Residential Builders license verification, please visit Accela Citizen Access.To verify Architects, Barber, Cosmetology, Professional Engineers, Professional Surveyors, or … Citizens Access® is a division of Citizens Bank, N.A. Citizens Access and Citizens Bank, N.A., are treated as the same entity for the purpose of calculating FDIC insurance limits and deposits, under the FDIC certificate #57957. Residential Builders should register for their Accela Citizen Access (ACA) account now since accounts under the MyLicense registration will NOT be transferred. 5 Email: support@accela.com Accela Success Community. • Login to MiPLUS. • You must use a desktop or laptop computer to complete the registration and renewal process. The Accela Civic Application for Building is a pre-built solution designed to cut turnaround times with digital permitting processes. ^FDIC insurance up to the maximum amount allowed by law. 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