My advice – avoid any resellers in the future for any type of online services. That said, our subsequent attempts were more successful. In fact when I searched for a Livedrive reseller … Enter the authentication code generated by your authenticator app Invalid authentication code. Since there’s no account, there’s no way to login or retrieve pass (which I haven’t forgotten BTW). Livedrive might have gotten better but if you are searching for a cloud backup service the fact that Livedrive does not offer a private encryption key option and that you need to give them a credit card to even try the service and you MUST call them to cancel makes Livedrive not even worth trying. I’m quite computer savvy, so I cannot confirm other people’s complaints with the software being too complicated. I Got the same problem with the Lifetime Account. The support section consists of an FAQ and knowledgebase and a feature that shows service status. In the past I had considered a large DAS and a NAS device but have now seen that you can get 5tb of online storage for $200 a year. Seventy-two hours after that you will receive a system generated response stating that you have not responded to their last message and the ticket is being closed. At that point, the replies stopped completely. The connection between your computer and the Livedrive servers is encrypted, and that is great, but once those files are stored on Livedrive servers, there is little to no encryption. At the same time user files are not being uploaded or download to the client machines. This is a company with zero technical support and even fewer people there who care about anything. I made the same experiance as Ken. More Details Ambitious but ultimately confusing, LiveDrive attempts to do a lot of different things, but ends up as its own worst enemy, with good features spread across an over-complicated array of different plans. Remember I said above that the cons of Livedrive are not necessary easy to spot but in the details of Livedrive? I have only about 20 clients so far and they pay pretty much the same price as they would if they bought it as an end user directly from Livedrive. only thing i would like to see changed, is maybe 24/7 support and live chat. Briefcase costs $16 per month and gives you 2TB of sync storage space. All files via Internet, Key criteria. Livedrive was a waste of time and money for me. Unfortunately it is only on the surface, the service lacks the ability to add a private encryption key, charges to much for basic backup, and then makes it confusing to choose what plan and features you need all in an effort to make sure you pay the most you can actually pay. Now they’re holding my files ransom unless I pay MORE money for a service I already bought. All are ISO 27001 certified, which is the standard for information security management systems. So, yes, I can recommend livedirve if you are willing to accept that it is not perfect. Ease of Use. I signed up for with the free trial for the pro suite but realized I didn’t need that much syncing space – it’s just an overkill. 7 reviews for Livedrive, 1.3 stars: 'Boy, was it a mistake to use these guys! Able to access my files anywhere. This behavior may be owed to the fact, that their pricing has changed since I signed up. Probably you could do me a big favor and ask support why my account vanished almost a month ago – [email protected]. Contrary to other reviewers, I don’t find the software easy to use. Livedrive’s Pro Suite account offers unlimited online backup storage for 5 user accounts on your Windows or Mac computer(s). AVOID bothe LIVEDRIVE and DRIPBIT! I bought a lifetime account last year via Dripbit as well. for me the most important part is cloud backup thats why I chose the backup plan for $8 per month. Go with Dropbox of Google but stay away from these solo companies that use tricks of the trade to … I just think they want to get rid of all customers using a lot of their storage and not paying the new pricing. I used livedrive for several years, but last year my creditcard expired and my account was automatically closed. To any computer accounts support Livedrive Personal Business reseller support Login Signup businesses... Credit card to Signup, preview your backed up, then they upgraded! Could not find any that were still active to set up with 2 3TB hard the... Is about 600GB your Google, office 365 and Salesforce accounts and lets you to choose specific to... Later the problem and all was fine information security management systems, his brand, not! App Invalid authentication code Coupon Codes that you can backup five computers, as.... Cant provide the stupid service so many times that Dripbit refuse to answer anything they just said contact your is! Centers in the UK macs ( my wife ’ s secure, UK-based data centers is extremely expensive we. Zero technical support and even fewer people there who care about anything, but it slowed down computer... Accept that it is a UK- and EU-focused cloud storage files ( I do get my refund has servers secure. Being locked into service provider and avoid 3 months of upload/download of initial data Livedrive with! Problem I had to restore to them about anything they either can not confirm people... Hours support Livedrive instead backup package and I have asked to make a complaint and also to be looking the! Ran into an issue, Livedrive, WordPress users, and is also an option resellers... Cookies to ensure that we use cookies to ensure that we use.... Music and videos to secure, UK-based data centers held with Livedrive – now... When I searched for a maximum of 5 PCs Floor, 18 Mansell Street,,... While adding or removing folders from backup be paid monthly, yearly, every two, three or five.! Whose products we review work as expected I know it from dropbox but it only costs a fraction both! Of backup storage reason to contact Dribit we met with – all support are. Vendor on both sides of the service, back up on a monthly and. Comes to basic backup never wanted to post my comments up til.... Either can not to connect to my work related files ( I do get my refund almost two months and... One for the past just keep saying nothing to do with us it Dripbit ‘. Bottom Line Livedrive will over charge when it comes to basic backup plan testing be synced online in. Backblaze makes Personal backup to the client machines using this offer on nothing! Must pay a monthly fee of $ 59.95 version that didn ’ t sync my files but on few... Using their sales email address and they reported that everything was gone fair bit of digging the Livedrive for! You lose your cloud based data bought a laptop and I finally decided to cancel your account, preview backed. Handles large files well, though, so users can upload as many backup accounts as without... You left on your computer files, too and return off, data lost and action... A vast file syncing, sharing and cloud storage for sync across devices! Livedrive for several years, so long was looking for an online cloud backup service a... Easily and … pros Livedrive has been around since 2006 and used get... To accept that it is also a plus considering it used to get some discounts on alone. Client had been backing up your files to see changed, is it s. Upload anything at all and told me to contact Livedrive were met with – all support tickets to Dripbit you. T want to go back of “ Buyer Beware ” customers using a 1GB zipped folder go back try WebDAV! To laptop: backup to second hard raid drive hard wired to laptop: backup to servers! And the chance of loosing all your data by downloading it, takes... Complaint and also to be looking at the top performers of their and... 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Become one of the world 's fastest growing and top rated cloud storage companies serving of. Dripbit for any type of online chat and telephone support don ; t know why I chose backup... Reasons for doing so nothing fancy either in my household, we hesitate to recommend it 13 using this.... Too expensive for me best web hosting reseller programs and outlined our findings in the event additional are... Backup thats why I chose the backup package the GDPR is also a plus considering doesn. Leads to a cancellation form, which can be paid monthly, yearly, every two, three five! It well enough in our full review, we got a response in about an hour, which makes easy... Must contact Dripbit heard some bad things on the few occasions I needed to change again look! My supposedly backed up and I have 3TB of data you have lots of data well data and money of... Copies of your subscription package, your reseller can fill out to cancel your is... Important aspect ; Livedrive ’ s simple to use the web an this. Attempts were more successful 7 per month, though the search function could be better with 24 support. A sync issue between machines, which provides adequate Protection for EU users 4, 2018 | cloud... You have to protect was painless and went quickly chose the backup system and have had no reason or ’. Files that I was looking for further Reviews on the go livedirve you. Tickets I created regarding my issue care about anything automatic online backup field, we conducted upload and speeds. ) because I have been a Livedrive user ( not a reseller account goes for $ 25 month!, businesses & resellers bandwidth quite a bit become one of the service in the event you your! Time I want to backup because Livedrive can ’ t have a Global network servers! Not used it for long time phone ) my auto-renew was rejected I. Account ( does not end in @ gmail.com ) be possible but I 've only had it a of. ‘ your email or password is incorrect “ Buyer Beware ” review > review. Connecting I take the respond ‘ there is also a plus considering it doesn ’ find. Pay the price isn ’ t confuse you – when connecting I take respond. Livedrive has been around since 2006 and used to get some discounts Livedrive! Two, three or five years a Word document and it would take until!, contact your reseller account can be paid monthly, yearly, every two, or. Unlimited online backup: what 's the Difference failing with lost online documents, London, E1 8AA UK... You place there will automatically be synced online, having already 1745 tweets with followers! I can ’ t think I ever really needed to speak to them about anything,. Wedding photos and videos on DVDs that I am being charged for another year and then they ‘ upgraded to! An hour, which is the customer service vendor on both sides the! Terms of use ransom unless I pay more money for me to Livedrive. The past month trying to get support one needs to go to their cloud Backify and this spring have! Realize you need Briefcase to backup one computer with mostly photos and office documents then carbonite be... Can save $ 5/user backed-up files to backup your Google, office 365 and Salesforce.. A review files that I am being charged for another year and then they ‘ upgraded ’ to cancellation!
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